Description
SHIPPING
We take up to 15 working days to produce each piece by hand. Of course, as soon as we receive your order, we will already be working so that you can have it as soon as possible.
However, if the jewel is in stock we will ship it within 2 working days.
We ship with our partner DHL to ensure your order arrives quickly and safely. You will receive tracking details as soon as the package has shipped.
The shipping cost for Italy is €10.00. To find out the other costs and get more information on shipping click here.
PRODUCT AND CARE
We create each jewel entirely by hand, from wax sculpture to metal finishing. For this reason, any small imperfections give value and authenticity to the jewel, making it unrepeatable.
To prolong the original state of your jewel, avoid contact with liquids. Get more information on our product care tips here.
CONTACTS
If you have questions about your order or need help with the size and fit of our jewels, send us an email to info@dearailjewels.com or write to us on WhatsApp by clicking on the chat button at the bottom right.
You can consult the FAQs here.
Complete information on returns policies is available here.
